Product Total

$0.00 – $98.99

$99.00+

Shipping Cost

$9.95

Free Shipping*

*Free Shipping excludes motor freight, additional handling charges & special order items.

Motor Freight (LTL Shipments)

Oversized or heavy items that cannot be sent by traditional package delivery will be shipped via a motor freight carrier. You will be notified at the time of order. After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for delivery.

Ordering Chemicals

Chemicals cannot be shipped to California, Connecticut, Maine, New Jersey, New York & Washington. Other states may have restrictions. See individual product page for restrictions.

Oversized or Heavy Items

If you are ordering an oversized or heavy item, additional handling will apply. Some items may ship by common carrier. This ship method, along with additional handling charges are viewable on the View Cart page.

Damaged Shipments:

Please inspect your delivery before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived “complete and without damage”. You may refuse a shipment if it has suffered damage in transit without penalty.

Returns & Exchanges

100% Satisfaction Guaranteed!

Our mission is to exceed your expectations. We don’t just sell products, we sell solutions. If for any reason you are unhappy with your purchase, simply send the item(s) back to us for a full merchandise refund. Please call our Customer Care Department at 888-619-3474 for a BT Return # before returning your items.

Warranty Coverage

Unless stated otherwise all mechanical products are covered from manufacturer defect for a period of 1 year from date of purchase. Blue Thumb will repair or replace the defective product except for Pond & Lake Fountains and Airmax® Compressors which will be submitted to the manufacturer for repair or replacement. You will be responsible for return shipping charges. Blue Thumb will be responsible for the shipping cost to have the replacement or repaired item returned to you. Please call our Customer Care Department at 888-619-3474 for further details on expediting your warranty claim.

Incorrect Items/Damaged Items

In the unlikely event that you receive an incorrect or damaged item in your order please call our customer care department at 888-619-3474. A customer care representative will assist you in correcting your order issue.

Return Process

In the unlikely event that you receive an incorrect or damaged item in your order please call our customer care department at 888-619-3474. A customer care representative will assist you in correcting your order issue.

Products may be returned within 90 days of purchase. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee. Opened Pond & Lake Chemicals, Floating Fountains, and Surface Aerators may not be returned. You will be responsible for return shipping charges. Please use the following steps when returning products:

Step 1 – Request a BT Return #
To expedite the return process, please call 888-619-3474 to request your BT Return Number. Failure to request your RMA Return Number may result in delay or dismissal of your return/repair. Please have this number available when making inquiries about your return/repair.

Step 2 – Package your return items
Pack your return items in a box with packaging material that will sufficiently protect the item and its original packaging. If you do not have these materials available, you can take your package to a UPS or FedEx Kinkos store and have them pack it for you.

Step 3 – Indicate your BT Return Number on the outside of your package
Write the RMA Return Number on the outside of your return box so that it can be routed properly at our warehouse. Include a copy of the completed Return Form in your package.

Step 4 – Ship your return
You can ship your package back via UPS, FedEx or USPS. Be sure to request a tracking number to ensure package delivery. Return your package to the following address:

Blue Thumb
BT Return #
2650 Schust Road
Saginaw, MI 48603